Terms of Service

1. Scope

These Terms govern the use of Clonify, a multi-tenant SaaS platform operated by Marea Kiss LLC, by creators subscribing to the service. By creating an account or paying for a subscription you accept these Terms in full. They complement the Legal Notice, the Privacy Policy and the Data Processing Addendum.

2. The service

Clonify lets creators with a personal brand build, train and deploy an AI clone trained on their content. Each clone exposes three behavioural modes (pedagogy, sales, support) and can be embedded on the creator's external website.

3. Plans and billing

• Pro: 99 € /month
• Scale: 299 € /month
• Enterprise: 799 € /month

Each plan includes a monthly quota of clone responses and a lifetime words allowance. Exact quotas are shown in the pricing page and your admin panel.

Subscriptions renew automatically each month. Prices include applicable taxes unless otherwise stated.

4. Cancellation and refunds

• You may cancel at any time from your admin panel. Access continues until the end of the paid period.
• No refunds for unused time in a paid period, nor for periods already consumed. The service is a digital tool whose execution begins immediately upon payment.
• By starting to use the platform you expressly waive the 14-day withdrawal right under Directive 2011/83/EU for digital services whose performance has begun.

5. Content ownership

All content you upload remains your property or that of its respective rights holders. You grant Clonify a limited, non-exclusive, worldwide, royalty-free licence to host, transcribe, transform and feed it into AI models with the sole purpose of operating the service for you. This licence terminates when the retention schedule completes.

You represent that you hold all necessary rights over the content, that it does not infringe third-party rights, and that you have permission to clone the voice and persona of any individual whose material is used.

6. Service availability

During the MVP phase no formal SLA is offered. Clonify commits to reasonable best-effort uptime and to notifying material incidents. Scheduled maintenance, third-party outages and force majeure events do not give rise to refunds.

7. Acceptable use

You may not:

• Use Clonify to impersonate third parties or clone the voice or persona of anyone without their consent.
• Generate content that is illegal, hateful, fraudulent, sexually explicit involving minors, or that infringes third-party rights.
• Attempt to access data of other tenants, bypass multi-tenant isolation, reverse-engineer, scrape or stress-test the service without prior written consent.
• Resell the service or expose it as a competing API.

8. Verification and publication

Subscription begins immediately and you can build and test your clone right away. Publishing the clone externally requires successful identity verification through our verification provider. The verified status is displayed as a positioning badge.

9. Account suspension and termination

Clonify may suspend or terminate accounts that breach these Terms, that fail repeated payments, or whose use exposes Clonify to legal or security risk. On termination, the retention schedule in the Privacy Policy applies.

10. AI clone — accuracy and disclosure

Clonify is a generative AI service. Replies produced by your clone are generated automatically and may contain inaccuracies, hallucinations or outdated information. By using the service you accept that:

• The clone is not a replacement for your professional judgement and does not constitute legal, financial, medical or any other regulated professional advice.
• Conversations of your visitors are stored in your workspace and processed automatically to improve quality and personalisation, including a per-visitor memory profile.
• You, as controller of visitor data, may access those conversations to review and improve the clone, subject to the Privacy Policy and DPA.
• Per article 50 of EU Regulation 2024/1689 (AI Act), the clone interface must always disclose that the visitor is interacting with an AI clone of [creator]. Clonify implements this disclosure automatically; you must not remove or obscure it.
• Visitor conversations are not used to train third-party foundation models.

11. Liability

To the maximum extent permitted by law, Clonify's aggregate liability is capped at the amounts paid by the creator in the 12 months preceding the event giving rise to the claim. Clonify is not liable for indirect, incidental, consequential or loss-of-profit damages.

12. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without prejudice to mandatory consumer-protection rules of the user's country of residence, including GDPR and Spanish LOPDGDD for EU/Spanish residents. EU consumers may use the online dispute resolution platform: https://ec.europa.eu/consumers/odr.

13. Contact

General queries: contacto@clonify.com. Data protection: privacy@clonify.com.